Return/Refund Policy for Website Template Store

Digital Products (Website Templates)

At Webs of Color, we offer high-quality digital products in the form of website templates. Due to the digital nature of these products and the immediacy of access after purchase, we adhere to a strict no refund and no return policy. This policy is in place because once the digital products have been downloaded or accessed, they cannot be returned.

Before making a purchase, we encourage you to review the product descriptions, compatibility information, and any available previews or demos to ensure that the product meets your needs. Our team is available to answer any questions or provide additional information about our products prior to purchase.

If you encounter any issues with a downloaded template, such as technical defects or file corruption, please contact us immediately. We are committed to ensuring that you receive a fully functional product and will provide support to address any technical issues related to our templates.

Return/Refund Policy for Custom Web Design Services

Custom Web Design Projects

For custom web design services, Webs of Color operates under a different policy due to the nature of the work and the resources involved in project development.

1. Initial Deposit and Payment Structure: Custom web design projects typically require an initial deposit, with subsequent payments tied to specific project milestones. This payment structure will be outlined in the service agreement signed at the commencement of the project.
2. Cancellation Policy: If you wish to cancel your project, you may do so at any stage. However, please note that the initial deposit is non-refundable. This deposit covers the initial resources and work undertaken by our team.
3. Refund of Milestone Payments: In the event of cancellation after a project milestone is reached and paid for, refunds for that milestone payment are not provided. This is due to the work already completed and resources allocated up to that point.
4. Project Completion and Final Payment: Upon completion of the project, the final payment is due. Once the final payment is made, and the project is delivered, no refunds are provided. We encourage open communication throughout the project to ensure that the final product meets your specifications and requirements.
5. Revisions and Adjustments: Our goal is to ensure your satisfaction with the final web design. We typically include a set number of revisions in our service agreement to adjust the design according to your feedback. Additional revisions beyond the agreed number may incur additional charges.

We at Webs of Color are dedicated to providing high-quality services and customer satisfaction. If you have any concerns or issues during your project, we encourage you to discuss them with us promptly so that we can find a suitable resolution.

This policy is intended to provide clarity and transparency to our customers and protect the interests of both parties involved in the transaction. For any questions or clarifications regarding our return/refund policy, please contact us at info@websofcolor.com.